Request Deletion of Your PaperNest Account and Data
You can request deletion of your PaperNest account and associated personal data. Submit the form below and our team will review your request.
What may be deleted
- Your PaperNest account and sign-in details
- Profile information such as name, email address and phone number
- Saved delivery addresses
- App preferences and other personal data linked to your account
What may be kept
Some records must be kept for legal, tax, accounting or fraud-prevention reasons — for example, invoices and transaction records for completed orders. These are kept only for the period required by law and are not used for any other purpose.
How long it takes
We will verify your request and complete deletion within [X business days] of verification. We may ask you to confirm you own the account before we act.
How we contact you
We reply to the email address you enter in the form to confirm we received your request, to verify your identity if needed, and to confirm when deletion is complete.
Deletion cannot be undone
Once your account is deleted, you will lose access to it, along with your order history and saved details. You would need to create a new account to use PaperNest again.
Set the processing time in site-config.js → deletion.processingTime only once your organisation has committed to it. Requests are delivered via forms.deletionEndpoint, or by email to company.privacyEmail. Add the in-app deletion path here too if the app offers one (Google Play requires a web link; an in-app option is also recommended).